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Frequently Asked Questions
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SSD (solid-state drive)
The Difference between SATA III and SATA II
SATA III is an interface specification defined by Serial ATA International Organization in 2009. Transfer rate of SATA III is 6 Gb/s, which is double the speed of the previous generation, SATA II. It also incorporates many new technologies, such as NCQ and lower transmission power consumption.
Can SATA III SSD be used on SATA II and SATA I systems ?
Yes, SATA III is backward-compatible, so it is compatible with SATA II and SATA I systems.
How is SSD firmware updated ?
If you want to update the SSD firmware, please visit the download section on our website for the latest firmware and back up your files before updating.
What is a TRIM command ?
Unlike conventional drives that directly overwrite data, old data must be erased before new ones can be written to an SSD. Due to this writing model, the speed of an SSD will slow down over time. A TRIM command allows an SSD to mark the sector location of deleted files and complete erasing these files when the operating system is idle.
Can SSD be used on laptops ?
Yes, SSD can be used on both desktop computers and laptops. ANACOMDA SSDs are ultrathin, and their 7mm form is compatible with the majority of laptops on the market.
SSD Warranty Duration and Repair Policies
ANACOMDA SSDs offer a 3-year limited warranty that covers damages that occur on its own. If you discover any product problems and require our repair services, please submit your request via the repair request web page and send the product back, along with the warranty card. We endeavor to process your request as quickly as possible. Please read the warranty terms and conditions carefully and make a copy for reference before sending the product. If you have any questions, please contact our customer service center.
Portable Hard Drives
What is the level of anti-shock/impact protection for the MILITARY series portable hard drives ?
Portable hard drives from the MILITARY series are military-grade hard drives. Its anti-shock properties satisfy the U.S. Military Standard MIL-STD 810G 516.6 PROCEDURE IV.  These products have passed anti-shock tests and meet the anti-shock standards for U.S. military equipment.  Our products are constructed with advanced built-in impact protection/anti-shock suspension system—they can securely guard your data and keep your mind at ease.
Are products from the MILITARY series water-resistant when in use ?
Our MILITARY series portable hard drives meet the IEC60529 IP67 standards for dust and water resistance. It remains waterproof up to 1.5m deep. However, as it must be connected to a cable when in use, it cannot be completely sealed against water during use.
Portable Hard Drive Warranty Duration and Repair Policies ?
ANACOMDA Portable Hard Drives offer a 3-year limited warranty that covers damages that occur on its own. If you discover any product problems and require our repair services, please submit your request via the repair request web page and send it back along with the warranty card. We endeavor to process your request as quickly as possible. Please read the warranty terms and conditions carefully and make a copy for reference before sending the product. If you have any other questions, please contact our customer service center.
Custom USB Flash Drives
What is an OTG ?
OTG is a special USB stick dedicated to USB On The Go mobile devices. It usually features dual connectors, a Micro USB connector for mobile devices and a standard USB connector for computer connection. Some have a retractable connector. OTG currently works with only Android mobile devices.
Custom USB Flash Drive Warranty Duration and Repair Policies ?
Custom USB flash drives can be exchanged once within the one-year warranty period. For more information on custom flash drives, please visit the official customization website www.minpo.com.tw
Is there a minimum order quantity for custom USB flash drives ?
In general the minimum order for custom USB flash drives is 25pcs, except for some special services such as retail blister packaging or customized shape orders. Price may vary with cost and quantity. To find out more, please contact : +886 2 22228256。
How long will it take to deliver custom USB drive orders ?
Orders are delivered within 7 to 14 working days after confirmation of samples, which may vary depending on order quantities. Each batch of products undergoes strict quality control, making sure only the best products are shipped to our customers.。
What are the options for custom USB flash drives ?
There are many custom USB products to choose from, please visit our official customization website www.minpo.com.tw for more details on USB casing and packaging accessories.
Memory Module
What is CL ?
CL stands for CAS Latency, which is the memory delay time. It is the waiting time required from when a command is received by CPU until the moment data is read. The smaller the number, the shorter it takes. For example, CL 2 processes data quicker and better than CL 3.。
What is ECC ?
ECC stands for Error Correction Code, and correct errors automatically. ECC memory can automatically detect and fix errors to keep the system running smoothly.
Memory Module Warranty Duration and Repair Policies
ANACOMDA provides a lifetime warranty on memory modules. If you discover any product problems and require our repair services, please submit your request via the repair request web page. We endeavor to process your request as quickly as possible. Please read the warranty terms and conditions carefully and make a copy for reference before sending the product. If you have any other questions, please contact our customer service center.
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